Shipping Policy

Shipping

We currently ship across India.

    • Free Standard Shipping on all prepaid orders above ₹999.

    • Orders below ₹999:

      • â‚ą50 shipping charge for deliveries within Delhi.

      • â‚ą100 shipping charge for deliveries across the rest of India.

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Processing Time

Every Seven Cloud Candle product is thoughtfully handcrafted by our team with care and attention to detail.

      • Orders are generally processed and dispatched within 2–3 business days after successful payment confirmation.

      • Processing time does not include weekends, public holidays, or unforeseen production delays.

      • During festive seasons, sale events, or periods of high order volume, processing and dispatch may take longer than usual. Customers will be informed if there is a significant delay.

Once your order has been packed and handed over to our courier partner, you will receive an email containing your shipment confirmation and tracking details.

Shipping & Delivery Time

After dispatch, most orders are delivered within 3–5 business days for serviceable locations across India.

However, delivery timelines are estimates only and may vary due to circumstances beyond our control, including but not limited to:

      • Remote or non-serviceable locations

      • Weather conditions

      • Natural disasters

      • Public holidays

      • Government restrictions

      • Transport disruptions

      • Courier partner delays

      • Strikes or operational issues

Seven Cloud Candle is not responsible for delivery delays caused by courier partners or events beyond our reasonable control.

If the courier service determines that a delivery location is non-serviceable or inaccessible, we reserve the right to cancel the order and issue a full refund.

Packaging

Each order is securely packed using protective packaging materials designed to minimize the risk of damage during transit.

While every effort is made to ensure safe delivery, Seven Cloud Candle cannot be held responsible for damage caused solely by mishandling during transportation after the parcel has been handed over to the courier partner.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and shipment details.

Customers are responsible for monitoring the tracking updates and ensuring someone is available to receive the package at the delivery address.

Changes to Shipping Address or Order

If you need to change your shipping address or order details, please contact us immediately after placing your order.

Requests can only be accommodated if the order has not yet been processed or dispatched.

Once an order has been shipped, we are unable to modify:

    • Shipping address

    • Contact number

    • Recipient details

    • Delivery instructions

    • Product selection

We cannot reroute parcels once they have been handed over to the courier partner.

Failed Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery fails because:

      • the customer is unavailable,

      • an incorrect or incomplete address is provided,

      • the customer refuses delivery,

      • the customer fails to respond to courier communications,

the shipment may be returned to us.

In such cases:

      • Original shipping charges are non-refundable.

      • Re-shipping charges will be payable by the customer before the order can be dispatched again.

      • If the customer chooses to cancel after the parcel is returned, only the product value may be refunded after deducting applicable shipping, return shipping, handling charges, and payment gateway charges, where applicable.

Delivery Issues

If you experience any delivery-related issue, please contact us at support@sevencloudcandle.com within 48 hours of the delivery date.

We will coordinate with the courier partner to investigate the matter. Resolution timelines depend on the courier company’s investigation process.

Please note:

      • Delivery disputes raised after 48 hours may not be accepted.

      • Courier records, delivery confirmation, GPS data, OTP verification (where applicable), photographs, or recipient signatures provided by the courier partner shall be considered valid proof of delivery.

Damaged or Tampered Packages

We take great care in packaging every order.

If your package arrives:

      • visibly damaged,

      • tampered with,

      • opened,

      • leaking,

      • or in poor condition,

please follow these steps immediately:

    1. Record a clear, uninterrupted package opening video starting before opening the sealed parcel.

    2. Take clear photographs of:

          • the outer packaging,

          • shipping label,

          • damaged product,

          • and internal packaging.

    3. Email all evidence to support@sevencloudcandle.com within 48 hours of delivery.

Claims submitted without a complete unedited package opening video may not be eligible for replacement, refund, or compensation.

Each claim is subject to verification. Seven Cloud Candle reserves the sole right to determine the validity of any shipping damage claim.

Incorrect, Lost or Stolen Deliveries

Customers are responsible for providing a complete and accurate shipping address.

Seven Cloud Candle shall not be liable for delays, losses, or unsuccessful deliveries resulting from:

      • incorrect or incomplete shipping information,

      • incorrect contact details,

      • customer unavailability,

      • refusal to accept delivery,

      • parcels left at the customer’s request,

      • theft after successful delivery,

      • or circumstances beyond our control.

If courier tracking confirms the shipment has been successfully delivered to the address provided during checkout, Seven Cloud Candle shall not be responsible for claims of non-receipt.

Contact Us

For any shipping-related queries, please contact:

Email: support@sevencloudcandle.com

We will be happy to assist you during our business hours.