Privacy Policy
Last Updated: July 1, 2026
This Privacy Policy describes how Seven Cloud Candle (“we,” “us,” “our,” or the “Company”) collects, uses, stores, and discloses your personal information when you visit www.sevencloudcandle.com (the “Site”), place an order, contact us, or otherwise use our services (collectively, the “Services”).
Throughout this Privacy Policy, “you” and “your” refer to any visitor, customer, or other individual who accesses or uses our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices. Any updates will be published on this page along with the revised “Last Updated” date. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information only as necessary to provide our Services, process your orders, improve your shopping experience, communicate with you, and comply with applicable laws.
The information we collect depends on how you interact with our website.
Personal Information We Collect
Information You Provide Directly
When you place an order, create an account, contact us, or interact with our website, we may collect:
Full name
Email address
Mobile number
Billing address
Shipping address
Order details
Payment confirmation
Account login details (if applicable)
Shopping cart or wish list information
Product reviews or ratings
Customer support messages
Providing certain information may be necessary for us to process your order or provide requested Services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on our website
Website activity
Referral source
Cookie information
This information helps us improve website performance, security, and customer experience.
Information Received from Third Parties
We may receive limited information from trusted third-party service providers who help us operate our business, including:
Secure payment service providers
Courier and logistics partners
Website hosting providers
Analytics providers
Marketing service providers
These providers process information only to the extent necessary to perform services on our behalf.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences.
Keep items in your shopping cart.
Improve website functionality.
Measure website performance.
Understand visitor behaviour.
Enhance your shopping experience.
You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
How We Use Your Personal Information
We use your personal information to:
Process and fulfill your orders.
Deliver handcrafted candles, wax melts, home fragrance products, gift sets, and related items.
Process payments securely.
Arrange shipping and delivery.
Send order confirmations and shipping updates.
Respond to customer inquiries.
Provide customer support.
Improve our website, products, and Services.
Detect and prevent fraud or unauthorized activities.
Comply with legal obligations.
Enforce our Terms and Conditions.
With your consent, we may also send promotional emails, special offers, new product launches, and festival collections. You can unsubscribe from marketing communications at any time.
How We Share Your Information
Seven Cloud Candle values your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share your personal information only when necessary to operate our business and provide our Services, including with:
Secure payment service providers to process your payments.
Courier and logistics partners to deliver your orders.
Website hosting and technical service providers who help operate and maintain our website.
Analytics providers that help us understand and improve website performance.
Government authorities, regulators, or law enforcement agencies where disclosure is required by law or necessary to protect our legal rights.
All third-party service providers are expected to maintain appropriate security measures and use your information only for the services they provide to us.
User-Generated Content
Our website may allow customers to submit product reviews, ratings, testimonials, or other content.
Any information you voluntarily post in public areas of our website may be visible to other users. Please avoid sharing sensitive personal information in public content.
Third-Party Links
Our website may contain links to third-party websites or social media platforms for your convenience.
We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it where required by law.
Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your orders.
Provide customer support.
Maintain business and financial records.
Comply with legal and tax obligations.
Resolve disputes.
Enforce our policies.
Once your information is no longer required, it will be securely deleted or anonymized where appropriate.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
While we take appropriate measures to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us. We will make reasonable efforts to investigate and respond promptly.
If you are not satisfied with our response, you may have the right to contact the appropriate regulatory authority in accordance with applicable law.
Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request a copy of your personal information.
Withdraw your consent where processing is based on consent.
Opt out of receiving promotional communications.
To exercise any of these rights, please contact us using the details provided below. We may request information necessary to verify your identity before processing your request.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Seven Cloud Candle
Website: www.sevencloudcandle.com
Email: support@sevencloudcandle.com
Phone: 095992 62743
Business Address: C-19/A Qutab Vihar Phase- 1, Near Dwarka Sector-19
Landmark- Lawrence Public School, New Delhi, Delhi
Pin- 110071, India
